People. Process. Platforms.

At POP-OPS, I don’t implement off-the-shelf solutions; I partner with you to build highly-customized, sustainable operational programs to drive capacity, profitability, and efficiency—today and in the future. My approach is rooted in investigation and discovery in three critical areas of your business: PEOPLE, PROCESS, and PLATFORMS.

  • PEOPLE are at the heart of everything we do. We start by understanding your current team’s capabilities including strengths, challenges, opportunities and gaps. We then explore how well those talents match with and support your company goals. Key job functions are defined and balanced to ensure you've got the right number of people in the right places. We also look at your growth potential and recommend who your next hires could be.

  • Next, I examine your PROCESS. Mapping out workflows, identifying bottlenecks, and unlocking efficiency. The goal is to streamline your operations with emphasis on how they serve to HELP your people do their best work (not create more work).

    The goal is to reduce friction with purposeful and impactful changes to increase capacity and company profitability — all while creating a culture of continuous improvement to keep you responsive and agile.

  • Finally, I take a look at your PLATFORMS — the tools and technologies that support your operations. I begin with a thorough evaluation of what you use now, the purposes served, ease of use, cost, connectivity and and most importantly, how seamlessly these platforms integrate with each other and support your people and processes.

    Whether it’s upgrading, downgrading existing systems, recommending new solutions or introducing enhanced automation and integration, we make sure you're getting the most bang for your buck with the systems you have and that they're aligned with your needs and growth ambitions.

Investigative work in these areas inform every solution. I don’t just hand you a playbook—I build it with you, tailoring every strategy, process, and tool to fit your unique business. The result? A fully customized operational blueprint that works FOR and WITH you and your team, giving you the space and support to do what you love, while delivering exceptional results.